No, the website does not show store availability. To be certain of product availability call 1 800 729-0322 and select the store you wish to speak with.
All orders placed on Altitude-sports.com are in Canadian dollars.
The amount you will be charged in American dollars will depend on your bank and the platform used to pay. For instance, if you pay with a credit card, then it will be the bank’s daily rate, while if you pay with PayPal it will be their rate. For this reason, we cannot tell you exactly how much a product will cost in American dollars.
Note that if a return is made, the amount reimbursed may differ from the amount charged. The amount reimbursed may differ from the amount initially charged as the amount is dependent on the rate from the day the return is processed.
When you are ready to purchase with a discount code, in the shopping cart you will see a box on the left entitled ‘You have a discount code? Write it down right here.’ Insert the code in that box and click ‘Validate’ You will see the discount amount apply instantly.
Otherwise in the Checkout page, while choosing your payment method, you will see ‘Discount code?’ Simply click on the button to the right and insert your discount code in the box.
Please note that you cannot apply more than one discount code per order.
There are two reasons why your discount code might not work.
First, check the expiration date of the code. It has perhaps expired. Second, check that it is applicable on the products/brands/amount in your shopping cart.
No, only one coupon can be used per order.
At the first stage of your shopping cart, simply insert your gift card code under the section entitled “Gift Card?”. Click “Apply” and the discount will now appear above the grand total.
First, log into your account. At the Checkout stage, when choosing your payment method you will see ‘Use Store Credit’ with the amount available next to it. Simply tick the box.
If you do not know how to access your account please call our customer service at 1 800 729-0322 or email us at [email protected].
You can check the status of your order at any time if you have placed your order through your account. If you have placed your order as a guest, you must check your emails (including your Spam folder) to find out your password to gain access to your account. Here are the required steps to check your order status:
Below is a list of possible order status, and their meaning:
The verification process is a routine procedure done for certain orders to ensure our customers safety from fraud. By having a verification process we can be certain that all billing information is indeed correct.
We work very hard to protect our customers. Our system will cancel orders automatically if billing information does not match up with our verification process. Please call our customer service at 1 800 729-0322 or email us at [email protected] if your order has been cancelled.
If you order more than 5 units of the same model, you will be eligible for a group discount. This discount will vary depending on quantity, type of product, the brand, and time of year. For a quote, please contact one of our customer service agents.
Log into your account and click on the ‘My Orders’ tab on the left. Find your order and click ‘View Order’ on the right. The tracking number will be indicated in the shipping information. Copy this number into your carrier’s website (Canada Post or UPS) for tracking information.
If you do not know how to access your account please call our customer service at 1-800-729-0322 or email us at [email protected].
There is a flat rate of $30 for all orders shipped within the Continental United States. It is delivered using Xpresspost USA in 2-5 business days.
Returning your products has never been so easy.
Here is how in 3 easy steps:
In your order, you will find an unused shipping label and shipping bag.
Place the product(s) you do not wish to keep in the bag, close the bag.
Stick the shipping label on the package. Drop it in a Canada Post mailbox or bring it to a post office.
We will deduct $7 from your reimbursement to cover the cost of shipping fees related to the return. Please note, this fee does not apply to members.
Please note this promotion only appplies to orders placed in Canada. More details about international returns.