Guarantee

The Altitude-sports.com warranty

We guarantee the products we sell for the first year from the date of purchase. If a product is defective within this time frame we will replace it or credit you, if a replacement cannot be found quickly.

This ensures that you will not be left without a crucial piece of clothing or equipment for a prolonged period of time. The shipping fee to return a product that is defective (via Canada Post regular shipping) will be paid by us as long as it is within Canada. Please note that the Altitude-sports.com warranty on products does not cover excessive use, regular wear and tear or accidental damage.

It is important that products returned for warranty reasons are perfectly clean and washed, according to the manufacturer's standards. Altitude-sports.com reserves the right to return any product, at the customer's expense (there and back), if this condition is not met.

Procedure:

  1. Contact one of our customer service agents to explain the problem with the product. A pre-paid return shipping label will be sent to you via email.
  2. Fill out the >following form, and place it inside the package with the item to be returned.
  3. Head to your nearest post office, and return the package to the apress indicated on the pre-paid shipping label.
  4. Your item will be examined within 3 days of its reception. A replacement (identical model, color and size) will then be sent to you, or a credit will be issued to your account. We will email you the information after a decision has been made.

In store:

  1. Bring the product in question to one of our stores, and ask to speak with the staff in charge of warranty claims.
  2. Your product will be examined within 3 days of its reception. A replacement product (same model, size and color) will then be sent to you in the mail, or a credit will be issued to your account. We will email you the information after a decision has been made.

Manufacturer's warranty

A large percentage of the products we sell are covered by an extended warranty provided by the manufacturer. This warranty covers manufacturing defects, but not abuse, accidental damage or regular wear and tear. We advise you to contact one of our customer service agents for more information concerning specific brands and their warranties.

If you wish, we can help you in your return of a defective product, by contacting the manufacturer directly on your behalf. To do this, contact our customer service, and they will explain how to proceed. Please note that it takes between 4 to 6 weeks from the moment you return the product to the time you will receive your product repaired, a credit note, or a replacement product.

If you wish for us to take care of your warranty claim on your behalf, note that the shipping fees involved are your responsibility, and vary depending on the product. The shipping fees must be paid to us at the initial stage of the process. The fee covers the shipping costs from you, the customer, to the company, and the company back to you. Contact our customer service to find out the specifics.

It is important that products returned for warranty reasons are perfecty clean and washed, according to the manufacturer's standards. Altitude-sports.com reserves the right to return any product, at the customer's expense (there and back), if this condition is not met.