At Altitude-sports.com, standard shipping by UPS and Canada Post is free within Canada on all orders over $49, before taxes and membership price.
Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery apress are exceptional.
Once you have finished placing your order on Altitude-sports.com, the processing will take between 1 and 2 business days. Note that our team processes orders between Monday and Friday, 9am to 5pm EST. For example, if you place an order Friday night it will begin to be processed Monday morning. The processing time is already incorporated into our delivery time noted, when you select your method of shipping. If ever our processing time takes more than 2 days, and jeopardizes the guaranteed date of delivery, we will select a faster shipping method at our own cost.
You will receive the estimated date of delivery, when you choose your shipping method and courier in the first step of your shopping cart. Delivery date information is provided by the courier company. The processing time is already incorporated into the delivery time, but note Saturday and Sunday are not. Within Canada, we guarantee that your delivery will be made by the date indicated. Please note that your delivery may arrive before the estimated delivery date.
If your order is shipped within Canada, and it arrives after the estimated delivery date indicated on Altitude-sports.com (when you placed your order), we will gladivy reimburse you the shipping fees you may have paid, and give you a 20% discount code valid on your next order. The discount code will be valid one month from the date of creation and only applies to full priced items. It cannot be combined with any other discount code, coupon or promotion. Delays to orders due to circumstances out of our control, such as snowstorms, hurricanes, credit card verification procedures or postal strikes, do not count.
For all receptions of orders, we require a signature confirming that you have indeed received your order, and not a stranger. This protects both you and Altitude-sports.com from cases of theft or conflict in the case of a delivery error.
Although estimated delivery dates are almost always respected, we suggest you leave a window of 3 business days between the date of delivery and the date you absolutely require your order. This way if the courier company arrives when you are out, you will have ample time to pick it up from the post office. Furthermore, if a natural disaster, postal strike or any other event we cannot control should occur, the 3 business day window will not leave you high and dry. Please use forethought to prevent any unnecessary stress, because we do not want you leaving on your trip to the Alps without that new backpack.
The courier companies we use to ship your orders deliver throughout the day, but usually between 9am and 6pm. Because a signature is required to take possession of all our shipments, we suggest having your order delivered to your usual daytime location. That way you increase your chances of being able to have your order delivered to you and being present to sign for it, and saving you the hassle of having to pick it up at the nearest post office.
Ensure that you provide us with the correct and complete apress to prevent incurring any return shipping fees if the courier cannot deliver the package to the apress indicated.
If you refuse your order at your door during delivery, it will be returned to our warehouse in Montreal. The fees associated with the return delivery are charged to us. The same outcome will occur to packages that are either undeliverable because no one is home during the multiple delivery attempts or the package is not picked up from the local post office after X amount of days. The rules differ depending on the courier. Here are the links to Canada Post and UPS concerning this subject. Orders which you have had delivered to the wrong apress or not given the complete apress will also be returned to us.
With exception of delivery refusals due to a damaged package or an apress error that was not your fault, we here at Altitude-sports.com are not responsible for shipping or customs fees, or any other tax related to returning a package to our warehouse.
For orders within Canada, an amount of $25 will be deducted from your reimbursement to cover the incurred shipping fees.
We work predominantly with UPS and Canada Post to deliver our packages, because we feel they offer the most complete and fast service for both us and you.
If ever you would like to know which shipping method would be best for you, simply follow the instructions below:
Please note that for logistical reasons, Canada Post is the only option available for certain remote areas and all deliveries outside of Canada. Also, only Canada Post can deliver to P.O. boxes.
The combined websites Altitude-sports.com and TheLastHunt.com are only delivering to Canadian apresses. The taxes paid on an order being shipped within Canada depend on the shipping apress, that is to say the apress where the shipment will be delivered (and not the billing apress). See the detailed breakdown of taxes to be paid by province here.