Shipping

FAQ – Shipping

How to check if my order, which is over $49, will be eligible for free standard shipping within Canada?

To know if your purchase qualifies for free standard shipping, simply ap the item(s) to your shopping cart. While viewing the complete contents of your shopping cart, you may ask for a shipping estimate after you enter your country, province, and postal code by clicking “Get a Quote.” A menu entitled “Choose a shipping option” will appear below, indicating the shipping methods available to you, as well as the delivery dates and respective prices of each method. You will then be able to see if your order qualifies for free standard shipping with UPS and/or Canada Post.

How to obtain the estimated delivery cost of my order How to obtain the estimated delivery cost of my order How to obtain the estimated delivery cost of my order

If the standard method of shipping indicates a fee, this is either due to the remoteness of the delivery apress, the dimensions of the order, or the exceptional weight of the order. We work hard to minimize these surcharges by negotiating the best possible prices with the courier companies, and by assuming most of the shipping fees for almost all of these situations. Canada, as we know, is a vast country and so a line must be drawn to render our business viable in the long-term. We appreciate your understanding.

How to obtain the estimated date of delivery of my order?

In your cart, click “Proceed to checkout.” In the section called “Shipping Method” you will see the estimated delivery dates of each shipping choice.

Estimated date of delivery

How much will my shipping fees be (if indeed I have any)?

Follow these guidelines, and select a shipping method in the drop down menu. In this menu you will see the shipping fees of each shipping choice.

How to follow the processing of your order?

Here are the steps to follow:

How to follow the processing of your order? How to follow the processing of your order? How to follow the processing of your order?

  1. Connect to your account
  2. Click on “My Orders/ initiate a return” on the left
  3. Select the order in question by clicking “View Order” on the right of the order you wish to view

 

Below is a brief list of terms to help you understand the lingo:

 

  • New: your order has been placed, but not processed yet
  • Processing: your order is being processed at the warehouse
  • On hold: your order is being processed, but is waiting on further information
  • Complete: your order is either being picked up by the courier or has already been shipped
  • Cancelled: your order has been cancelled and not charged

 

Where can I get my tracking number?

Log into your account and click on the ‘My Orders’ tab on the left. Find your order and click ‘View Order’ on the right. The tracking number will be indicated in the shipping information. Copy this number into your carrier’s website (Canada Post or UPS) for tracking information.

If you do not know how to access your account please call our customer service at 1-800-729-0322 or email us at [email protected].

What brand can be shipped outside Canada?

Due to agreements with certain brands, we cannot ship all brands outside of Canada. On each product page you will see an icon indicating to which country the product may be shipped. It can be found under the ‘Ap to Cart’ button.

Our three options:

 

  • Shipping WorldwideWorldwide
  • Shipping Canada & United StatesCanada & US only
  • Shipping CanadaCanada only

 

How much is it to ship an order to the United States?

There is a flat rate of $30 for all orders shipped within the Continental United States. It is delivered using Xpresspost USA in 2-5 business days.