Terms of use

1.ABOUT THE PRODUCTS

All products available on the site are guaranteed, new and authentic.

TheLastHunt.com is a partner site of Altitude-sports.com, and is an authorized dealer of all brands available on the site.

All products have a manufacturer warranty; if you think there is a default in the manufacturing of a product, contact our customer service at [email protected].

2.PLACING AN ORDER

To place an order, choose your items from the different categories. You can shop by brand, by department, by size,…

Once you have placed your products in your cart, follow the simple process by clicking on “Proceed to checkout”.   Then, enter your shipping information and proceed to the payment section. 

Note that no order over $1,500 will be accepted. An order cannot contain two or more items of the same style, size and color.

3.SHIPPING AND PAYMENT

When shipping with Canada Post and FedEx, the fee is calculated in function of the weight of the order and the location of the shipping address.

Please note we reserve up to two business days to process and ship your order. This delay is overtop of the shipping delivery estimated date.

-When choosing Canada Post as your carrier :
All orders over 200$ (after additional discounts and before taxes) will have an extra free shipping option with expedited service.
All orders under 200$ will be charged a shipping rate based on the weight of the parcel and the location of the shipping address.
We also offer the Xpresspost option for those times when you need your order in a hurry. The shipping rate for all parcels sent with Xpresspost will be calculated based on the weight of the parcel and the location of the shipping address. 

-When choosing FedEx as your carrier :
FedEx Ground is the basic offered service.
FedEx Express Saver is the fastest shipping option we offer, when you need your order as soon as possible.
The shipping fees for all orders sent through FedEx will be calculated based on the service chosen, weight of the parcel and the location of the shipping address.

We only ship within Canada.

Payments' security:

Payment on the website is entirely secure thanks to the BeanStream online payment system.

Your banking information is always encrypted, which makes it completely unreadable.

Furthermore, the information directly transits from your bank to our bank, never through the website. This means The Last Hunt never has access to your banking information.

We are extremely vigilant regarding online fraud. Therefore, we might investigate and cancel an order if we have good reasons to believe it is fraudulent.

4.CUSTOMER SERVICE

Customer service can be reached via email at : [email protected]
We will get back to you within 48 hours after receiving your message.

In order to keep prices as low as possible, we do not offer customer service via telephone.   

5.RETURN POLICY, REFUNDS AND ORDER CANCELLATION

Return policy:

All sales are final. We do not refund or exchange any item.

You cannot return an item if the size does not fit you or you don't like the colour. The only reason you can return an item is if it is defective or does not match its description on the website. Note that the manufacturer's warranty still applies. 

In the case of a return for a warranty issue, please note that the customer have to cover for the shipping fees to send the item back and forth to us. The retailer cover the shipping fees to send the item back and forth to the manufacturer. 

Missing item :

We are extremely vigilant with our inventory and we always do our best to keep it updated. Despite this, it can happen that an item on your order will be sold out and not available anymore. It that case we will warn you as soon as possible, and the missing item will not be charged to your credit card and your invoice will be adjusted accordingly. We do not provide a replacement for the missing item. 

Cancel an order : 

Unfortunately, no. Your orders pass through our system for processing immediately after they are placed and our system simply doesn't allow for changes to be made or cancellations. Be sure to double-check everything before processing your payment. Please note that it is not possible to modify an order once it has been placed (item, size, colour).

Return to Sender:

In the event that you fail to collect your parcel resulting in the package being returned to sender, we will re-ship the order at your expense ( $10 + taxes ). If we are unable to contact you within 10 days of your return reception, your order will be refunded minus all shipping fees and a 25% restocking fee. 

6.PRICE POLICY

The prices shown on TheLastHunt.com are very competitive relative to the competition.
In no case will we adjust our prices based on any competitor. Whether you have already placed an order or are about to, this remains the case.
If the price of a product drops after you have placed the order, we will not adjust the price.

7.ACCESS TO THE WEBSITE

By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Use of and orders placed on this website are governed by the laws and the courts of the province of Québec, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.

8. COPYRIGHT CONSIDERATIONS

All textual and graphic content on this site, its organization and presentation, and our organization and domain name are our property, and are therefore copyrighted by us. The materials on this site may not be copied, reproduced, posted, or republished in any way. They may be downloaded, displayed, or printed by the user for non-commercial and lawful personal use only. Otherwise, the republication or use of these materials on any other website without prior written consent from us is prohibited, and all rights are reserved.

The trademarks, logos, and service marks displayed on this site are registered and unregistered trademarks of The Last Hunt and others, and so your own use of them is prohibited.

Images of people used on this site are used with permission or in accordance with applicable law. Reuse of them without permission may violate the privacy and publication rights of those persons.

9. USING LINKED CONTENT 

This site provides links to other websites. All those sites are independent from The Last Hunt and therefore we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.

10. USER PROVIDED CONTENT

By submitting content, users warrant that they have full right and authority to submit that content, and that they have sole copyright and proprietary right over that content. Users may not contribute, post or transmit unlawful, defamatory, or threatening material, that which would constitute or encourage criminal offenses, or violate any law. We reserve the right not to publish, or to remove, any content we deem inappropriate for any reason whatsoever.

11. OUR LIABILITY

This website should be accessed and used at your own risk. Though considerable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website's content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled.

If there is an error concerning the price, we will abide by the following policy:  -if the mistake concerns an item costing less than 10.00$, it will be given to you free of charge -if the mistake concerns an article costing more than 10.00S, we will reimburse you 10.00S on the regular price of the article.

If there is an error concerning inventory, we will make reasonable efforts to advise you as soon as possible. Missing items will not be charged to your credit card and your invoice will be adjusted accordingly. We do not provide replacements for missing items.We behave in an honest and responsible manner and hope we can expect the same from you.

We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.

The Last Hunt and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.

This agreement between The Last Hunt and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.

Your consent to the use of the personal information you provide to The Last Hunt is outlined in our privacy policy.