Terms of use

 

 

 

 

1.ABOUT THE PRODUCTS

All the products available on the website are guaranteed new and authentic.   

The Last Hunt is a trusted partner of Altitude-sports.comas well as an authorised dealer for all the brands available on the website. Here are some of them:

Arc’teryx, The North Face, Merrell, Patagonia, Salomon, Icebreaker, Burton, Oakley, Quartz Nature, Nobis, ...

All our products are guaranteed by the manufacturer. If you have a doubt regarding the quality of the item you purchased, feel free to contact our customer service: [email protected].

 

 

2.PLACING AN ORDER

To place an order, choose your items from the different categories. You can shop by brand, by department, by size,…

Once you have placed your products in your cart, follow the simple process by clicking on “Proceed to checkout”.   Then, enter your shipping information and proceed to the payment section. 

Please note that no order over $1,500 will be accepted. An order must not contain over 2 units of a same style, costing over $100, in the same color and sizing. Only one order per client by month is allowed. 

The Last Hunt reserves the right to cancel any order without offering any additional explication or reasons. 

 

 * Please note that all orders are processed in Canadian dollars.

 

3.SHIPPING AND PAYMENT

Several shipping options are available. 

For delivery taking a maximum of 10 business days, please select one of the 3 following:

Canada Post Regular

UPS Standard

UPS Expedited

 

For delivery taking a maximum of 8 business days, please select one of the 2 following:

Canada Post ExpressPost

UPS Express 

 

Payments' security :

Payment on the website is entirely secure thanks to the Moneris online payment system.

Your banking informations is always encrypted, which makes it completely unreadable.

Furthermore, the information directly transits from your bank to our bank, never through the website. This means The Last Hunt never has access to your banking information.

We are extremely vigilant regarding online fraud. Therefore, we might investigate and cancel an order if we have good reasons to believe it is fraudulent.

 

 

4.CUSTOMER SERVICE

Do you have a question? Please feel free to contact our customer service by e-mail: [email protected]

You can also contact us via Facebook and Twitter.

Sorry, in order to keep prices as low as possible, we do not offer customer service via telephone. 
 

 

 

 

5.RETURN POLICY, REFUNDS AND ORDER CANCELLATION

Return policy:

All sales are final. We do not refund or exchange any item.

You cannot return an item if the size does not fit you or you don't like the colour. The only reason you can return an item is if it is defective or does not match its description on the website. Note that the manufacturer's warranty still applies. 

In the case of a return for a warranty issue, please note that in most cases, you (the customer) have to cover for the shipping fees to send the item back and forth to us. We (the retailer) usually cover the shipping fees to send the item back and forth to the manufacturer.


Missing item :

We are extremely vigilant with our inventory and we always do our best to keep it updated. Despite this, it can happen that an item on your order will be sold out and not available anymore. It that case we will warn you as soon as possible, and the missing item will not be charged to your credit card and your invoice will be adjusted accordingly. We do not provide a replacement for the missing item. 

 

Cancel an order : 

Unfortunately, no. Your orders pass through our system for processing immediately after they are placed and our system simply doesn't allow for changes to be made or cancellations. Be sure to double-check everything before processing your payment. Please note that it is not possible to modify an order once it has been placed (item, size, colour).

 

 

 6.ACCESS TO THE WEBSITE

By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Use of and orders placed on this website are governed by the laws and the courts of the province of Québec, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.

 

 

7. COPYRIGHT CONSIDERATIONS

All textual and graphic content on this site, its organization and presentation, and our organization and domain name are our property, and are therefore copyrighted by us. The materials on this site may not be copied, reproduced, posted, or republished in any way. They may be downloaded, displayed, or printed by the user for non-commercial and lawful personal use only. Otherwise, the republication or use of these materials on any other website without prior written consent from us is prohibited, and all rights are reserved.

The trademarks, logos, and service marks displayed on this site are registered and unregistered trademarks of The Last Hunt and others, and so your own use of them is prohibited.

Images of people used on this site are used with permission or in accordance with applicable law. Reuse of them without permission may violate the privacy and publication rights of those persons.

 

 

8. USING LINKED CONTENT

This site provides links to other websites. All those sites are independent from The Last Hunt and therefore we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.

 

 

9. USER PROVIDED CONTENT

By submitting content, users warrant that they have full right and authority to submit that content, and that they have sole copyright and proprietary right over that content. Users may not contribute, post or transmit unlawful, defamatory, or threatening material, that which would constitute or encourage criminal offenses, or violate any law. We reserve the right not to publish, or to remove, any content we deem inappropriate for any reason whatsoever.

 

 

10. OUR LIABILITY

This website should be accessed and used at your own risk. Though considerable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website's content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled.

If there is an error concerning the price, we will abide by the following policy:
 -if the mistake concerns an item costing less than 10.00$, it will be given to you free of charge
 -if the mistake concerns an article costing more than 10.00S, we will reimburse you 10.00S on the regular price of the article.

If there is an error concerning inventory, we will make reasonable efforts to advise you as soon as possible. Missing items will not be charged to your credit card and your invoice will be adjusted accordingly. We do not provide replacements for missing items.We behave in an honest and responsible manner and hope we can expect the same from you.

We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.

The Last Hunt and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.

This agreement between The Last Hunt and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.

Your consent to the use of the personal information you provide to The Last Hunt is outlined in our privacy policy.