To know if your purchase qualifies for free standard shipping, simply ap the item(s) to your shopping cart. While viewing the complete contents of your shopping cart, you may ask for a shipping estimate after you enter your country, province, and postal code by clicking “Get a Quote.” A menu entitled “Choose a shipping option” will appear below, indicating the shipping methods available to you, as well as the delivery dates and respective prices of each method. You will then be able to see if your order qualifies for free standard shipping with UPS and/or Canada Post.
If the standard method of shipping indicates a fee, this is either due to the remoteness of the delivery apress, the dimensions of the order, or the exceptional weight of the order. We work hard to minimize these surcharges by negotiating the best possible prices with the courier companies, and by assuming most of the shipping fees for almost all of these situations. Canada, as we know, is a vast country and so a line must be drawn to render our business viable in the long-term. We appreciate your understanding.
In your cart, click “Proceed to checkout.” In the section called “Shipping Method” you will see the estimated delivery dates of each shipping choice.
Follow these guidelines, and select a shipping method in the drop down menu. In this menu you will see the shipping fees of each shipping choice.
Here are the steps to follow:
Below is a brief list of terms to help you understand the lingo:
Log into your account and click on the ‘My Orders’ tab on the left. Find your order and click ‘View Order’ on the right. The tracking number will be indicated in the shipping information. Copy this number into your carrier’s website (Canada Post or UPS) for tracking information.
If you do not know how to access your account please call our customer service at 1-800-729-0322 or email us at [email protected].
Due to agreements with certain brands, we cannot ship all brands outside of Canada. On each product page you will see an icon indicating to which country the product may be shipped. It can be found under the ‘Ap to Cart’ button.
Our three options:
There is a flat rate of $30 for all orders shipped within the Continental United States. It is delivered using Xpresspost USA in 2-5 business days.