We are, like everyone, concerned with the current pandemic and have been proactive about taking measures to stop spread and possible infection. Everyone’s safety and health are foremost in our minds.
We are taking every precaution possible to serve you safely and we continue to update our protocols based on the latest available information from the World Health Organization and Health Canada.
- Our warehouse is a safety-first zone. Shipping deadlines are adjusted at check-out to accommodate all of the extra precautions we are undertaking to ensure our employees’ health and well-being.
- Our deliveries are now no-contact, as our shipping carriers have suspended the need for signatures.
By working together and taking positive, proactive action, we will emerge even stronger than before.
1- How do I contact customer service?
You can send us an email at firstname.lastname@example.org.
We are currently experiencing a delay in responding to inquiries, we appreciate your patience and understanding, we will reply as quickly as possible
2- Are these products counterfeits?
All products available on the site are guaranteed, new and authentic.
TheLastHunt.com is a partner site of Altitude-sports.com, and is an authorized dealer of all brands available on the site.
All products have a manufacturer warranty; if you think there is a default in the manufacturing of a product, contact our customer service at email@example.com.
3- Are these products from the current season?
No, all the products are styles and colours from previous seasons.
4- Can I cancel my order?
Unfortunately, no. Our orders pass through the system for processing immediately after they are placed and our system simply doesn't allow for changes to be made or cancellations. Be sure to double-check everything before processing your payment!
5- Can I modify my order?
No modification can be made (product, size or colour) to an order that has been placed.
6- You are missing a colour and/or size on TheLastHunt.com. Can you tell me when it becomes available?
We cannot guarantee we will get the same product in the colour or size you are after. The best way to be alerted of new arrivals is to subscribe to the newsletter.
7- What method of payment do you accept?
We accept Visa, Mastercard, American Express, JCB and PayPal. Please note that at this time we cannot accept payment from Interac, Prepaid Credit Cards or Visa Debit Cards.
8- A product I bought yesterday is cheaper today. Can I be credited the difference?
If the price on TheLastHunt.com dropped after you placed your order, then no, we will not match the price. If yesterday you were able to purchase a product in the size and colour you wanted, it could have easily been purchased by someone else had you not done so.
9- A product on TheLastHunt.com is cheaper on another site. Can you adjust your price?
In no case will we adjust our prices based on any competitor. Whether you have already placed an order or are about to, this remains the case.
10- I just bought something and it is defective. What do I do?
Send an email to firstname.lastname@example.org with all the details of the defective product, and include photos.
11- What is your return policy?
All sales are final. We do not refund or exchange any item. You cannot return an item if the size does not fit you or you don't like the colour. The only reason you can return an item is if it is defective or does not match its description on the website. Note that the manufacturer's warranty still applies.
12- What’s the best way to stay up to date withall your deals and new arrivals?
Sign up to our newsletter (at the bottom of the page) and follow us on Facebook.
13- Will my discount code work while a sitewide promotion is running?
Promotions can't be combined. Therefore, we reserve the right to enable or disable discount codes depending on the current promotion.
14- Can I have my order shipped outside of Canada?
We ship some products to the U.S. and internationally. More details can be found on our Shipping page.
15- If I am a member of Altitude-sports.com why don’t I get my 5% discount on this site?
TheLastHunt.com is a partner site of Altitude-sports.com, but is a completely different business with different products and services.
16- I placed an order on TheLastHunt.com and Altitude-sports.com at the same time, can they be shipped together?
TheLastHunt.com is a partner site of Altitude-sports.com, but is a completely different business with different products and services. It is impossible for a staff of one to know that you placed an order on the other website.
17- I don’t want to receive your newsletter any more. How do I unsubscribe?
Click on the unsubscribe link which is always present at the bottom of the newsletter. You will be removed from it instantly.
18- The minimum order amount for free shipping is lower today than when I placed my order yesterday. Can I be refunded for the cost of shipping?
If the order amount for free shipping decreases after you've already placed your order, we cannot refund the shipping costs. We reserve the right to increase or decrease this amount depending on different promotions.